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RETURNS & EXCHANGE

  • In case you choose (pick up from the store) you have the right to open the sealed product in the presence of customer service representative, to ensure that products are in good condition, in case of damage or issue in product functionality; you have the right to replace them immediately.
  • You have the right to return the purchased products and receive full refund within 24 hours of delivery, if the product still sealed with the original wrap and packaging. Once courier receives the product again; please note that refund will be done within 7 days to the same credit card used in purchase & after checking products conditions.
  • You have the right to cancel the order while processing & just before dispatch from warehouse to address, without any deduction or additional fee. Please contact customer service team immediately if you wish to cancel or return the ordered product.
  • Warranty is valid for 2 years of purchase on all electronic products, as you are kindly requested to visit the nearest Virgin megastore to hand the defective product to customer service team in order to get service center report and proceed in repair or exchange, after service center diagnosis.
  • In case refund is accepted by Virgin megastore after dispatching, please note that some fees will not be refunded such as delivery cost or gift wrapping.
  • Accessories which come with electronic products are not covered by supplier warranty.
  • Warranty on power banks, earphones and cables are valid for 1 year.
  • In case you cannot visit Virgin Megastore to deliver the defective product, please contact customer service team at 8002448855 or ecs@virginmegastore.sa to send you the courier, please note that claim might take up to 21 day to return the repaired product or replacement back, as service center report is mandatory.
  • In case of misuse in the product, Virgin megastore will notify you with an official report by service center, and share alternative option if available.
  • Books, CDs, DVDs, and games cannot be exchanged or refunded.
  • Products on sale or discount cannot be refunded; they can only be exchanged if proven to have manufacturing defects after sending the product to supplier for assessment.
  • Original receipt or invoice, which been sent to your email upon purchase, must be available for refund or exchanges claim.
  • Gadget or non-electronic products are not subjected to warranty, in case you experienced damage in product upon unsealing the package; please take photo of the defective item and contact customer service team via support email ecs@virginmegastore.sa and our team will be happy to assist you.
  • Cash on delivery option must not exceed 2,000 sr.
  • Digital codes & cards (iTunes, Xbox, PlayStation, Spotify, etc.. gifts cards), once ordered, cannot be exchanged or refunded.