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Now with Virgin Megastore Armour Service!

Protect your device for up to 24 months from all out-of-warranty faults and save on maintenance costs that may reach 5,000 riyals!

Virgin Armour protection program is a short-term repair or replacement service for smartphones and iPads, to protect your device from all faults outside of warranty, such as screen fractures and liquid damages, as your device will be repaired or replaced at a fixed price, in a short time.

You can subscribe to the service when buying a new smartphone or iPad, as the service and device must be purchased at the same time through one of our stores.

You can subscribe to the service when buying a new smartphone or iPad, as the service and device must be purchased at the same time through one of our stores.

Service plan PLATINUM GOLD
Duration 24 Months 12 Months
Repair service time 3-5 Days* Up to 14 days
Broken screens
Liquid damage
Any accidental damage
Out of warranty damage
2 full repairs
or
1 replacement
2 full repairs
Repair Service fee

Replacement Service fee
Each full repair costs 99 SAR

Replacement costs 349 SAR
Each full repair costs 99 SAR

No replacement**
Value Protection Yes, 50% for 13 months Not included
Home pick-up delivery Included free of charge Included free of charge
Subscription Fee 649 SAR 349 SAR

* For the Platinum package, the repair service period will take place within 3 to 5 days in the main cities: Riyadh, Jeddah, Dammam, and Khobar. In other cities, the repair service period may reach 14 days.

** For the gold package, in case the device cannot be repaired, a full refund (subscription and service fee) will be given to the customer with the device.

1- What is Virgin Armour?

Virgin Armour protection program is a repair or replacement service for smartphones and iPads, where your device will be repaired from accidental faults outside of warranty, which include screen fractures or exposure to liquids, and in case the repair is not possible, your device will be replaced.

2- What are the advantages of the comprehensive protection service for smartphones?

• Repair your device from accidental faults outside of warranty, which include broken screen or liquid exposure at a fixed price (repair fee)
• If your device malfunctions cannot be repaired, you can pay a (replacement fee) and your smartphone will be replaced
• Repair service is done by a professional technical team and certified repairs

3- How can I subscribe to the service?

You can subscribe to the service only when purchasing a new smartphone or iPad, as the service and the smartphone or iPad must be purchased on the same invoice.

4- What is the subscription period for the comprehensive protection service?

12 or 24 months from the date of purchase.

5- What are the repair and replacement service fees?

99 * SAR for each repair (maximum of twice)
349 * SAR for each replacement (maximum one time)
Fees are paid at the time of repair or replacement in advance after confirmation. * VAT included

6- How long is the repair or replacement period?

For the Platinum package, from 3 to 5 working days.
For the Gold package takes up to 14 working days.

7- How can I repair or replace my smartphone?

you can call the unified call centre 8001111054, and a representative will be sent to collect the device.

Additional details:

- If no identical device is available for replacement, you will be notified to choose a device of another colour or provide a device with specifications similar to the original device.
- Once the device is replaced or repaired twice, whichever comes first, the customer cannot ask for more repair or replacement services.
- The service cannot be cancelled after subscribing and the amount cannot be refunded.
-This service is provided by a third party under the supervision of Virgin Megastore.