Stay at Home

Shop online & pick up in-store

Now you can shop for your favorite products and enjoy our new Click & Collect option. You can now fill your cart with your selected products, and choose to collect it conveniently from your chosen store. Simply follow the following steps to enjoy this new feature.


What is collect in store?

  • Our Collect in Store delivery option allows you to order your items online, and then pop into your chosen Virgin Megastore to collect it at a time that's convenient for you.

Is collect in store available for every product on the website?

  • Absolutely! All products are eligible for our Collect in Store service.

Will there be a charge for collecting my order from a store?

  • Absolutely not! Our pick up in store service is absolutely FREE.

Which stores can I collect my order from?

  • If you select Collect in Store, you can collect your order from any of our stores - simply select the store that is most convenient for you and we'll take care of the rest.

How will I know that my order is ready to collect?

  • As soon as your order is ready and waiting for you at your chosen store, we'll send you a quick email or an SMS notification to let you know it's ready to collect.

Can someone else pick up my order on my behalf?

  • Yes, the person collecting your order should present the order confirmation email, his/her original ID, copy of the buyer's ID.

What do I need to bring with me to be able to pick up my order?

  • To collect your order from our stores, you would need to present the order confirmation email and your original ID.

Can I have some items delivered at home and some delivered to a store?

  • Of course, whatever works for you - just let us know where you'd like us to deliver each item when you place your order.